Privacy Policy
This Privacy Policy (“Privacy Policy”) explains how VEBOSSO Private Ltd, operating under the brand name “VEBOSSO” (“VEBOSSO”, “we”, “us”, or “our”), collects, receives, uses, stores, discloses and otherwise processes information relating to users of the VEBOSSO website and its digital interfaces (collectively, the “Platform”).
VEBOSSO is a technology-enabled venue discovery platform that helps users explore hotels, resorts, banquet halls and other venues across Delhi NCR through an interactive map, photographs, venue details and virtual tours.
This Privacy Policy should be read together with the VEBOSSO Terms & Conditions, Cookie Policy and Disclaimer.
Acceptance of this Privacy Policy
By accessing or browsing the Platform, submitting the enquiry form, viewing a virtual tour or otherwise communicating with VEBOSSO, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, VEBOSSO will seek such consent through appropriate notices, consent mechanisms or other legally recognised means.
If you do not agree with the practices described in this Privacy Policy, please do not use the relevant portion of the Platform or provide information that is not necessary for the requested purpose.
Who is VEBOSSO?
For purposes of this Privacy Policy, VEBOSSO refers to:
- Legal Entity
- VEBOSSO Private Ltd
- Brand
- VEBOSSO
- Registered Office
- A-126/UGF, Tower-3, Greenwood Enclave, Kavi Nagar, Ghaziabad 201002, Uttar Pradesh
- Customer Support
- +91 8001 8002 94
- Grievance Officer
- Mrs. Tripti Anand
- Grievance Email
- Admin@vebosso.com
- Telephone
- +91 98738 80808
Information We Collect
Depending upon how you interact with VEBOSSO, we may collect the following categories of information.
Information you provide directly
This may include:
- full name;
- mobile number;
- email address;
- preferred city or location;
- event date or proposed dates;
- expected number of guests;
- number of rooms you are looking for;
- budget range;
- any message you choose to include; and
- information provided during telephone, WhatsApp, email or other communications.
Information relating to other people
If you provide information about another person, such as a family member, you represent that you are authorised to provide that information and that, where required, the relevant person has been appropriately informed. You should provide only information that is reasonably necessary.
Automatically collected information
When you access the Platform, certain technical information may be automatically collected, including:
- IP address;
- browser type;
- operating system;
- device information;
- approximate location derived from technical information;
- date and time of access;
- pages viewed;
- referral source;
- clicks and navigation activity;
- session duration;
- error logs;
- security logs; and
- interaction with website features, such as the map.
Such information may be used to operate, secure, analyse and improve the Platform.
Virtual Tours and Venue Viewing
VEBOSSO may provide 360-degree, virtual-tour or similar digital content relating to venues listed on the Platform.
Your interaction with such content may generate technical or usage information, such as:
- venues viewed;
- duration of viewing;
- features accessed;
- navigation within a virtual tour; and
- technical information required to operate the viewing experience.
Such information may be used to improve venue discovery and the overall experience of the Platform.
Purposes for Which We Use Information
VEBOSSO may process information for purposes including:
- responding to your enquiries and messages;
- understanding the kind of venue you are looking for;
- showing you relevant venues and content;
- providing support with the Platform;
- operating, maintaining and improving the Platform;
- analysing aggregated or anonymised usage information;
- communicating updates about the Platform;
- sending other communications where permitted and, where required, with appropriate consent;
- preventing fraud, misuse and unauthorised activity;
- maintaining security and system integrity;
- maintaining records;
- complying with applicable laws and lawful requests;
- resolving disputes and enforcing our Terms; and
- performing other purposes specifically disclosed at the time information is collected.
Service Providers and Technology Partners
VEBOSSO may engage third parties for:
- hosting;
- cloud storage and databases;
- maps and location services;
- image and media delivery;
- communication;
- analytics;
- customer support;
- website security;
- fraud detection;
- virtual-tour technology; and
- other operational functions.
Such parties may process information only to the extent necessary for the services they provide, subject to applicable contractual, security and legal requirements.
Corporate Transfers
If VEBOSSO undergoes a merger, acquisition, restructuring, investment, sale of assets or similar transaction, personal information may be transferred as part of the relevant assets or operations, subject to applicable law.
Legal and Regulatory Disclosures
VEBOSSO may disclose information where reasonably necessary to:
- comply with applicable law;
- respond to lawful government or regulatory requests;
- comply with court orders;
- investigate suspected fraud or unlawful activity;
- protect the rights, property or security of VEBOSSO;
- enforce our Terms;
- establish or defend legal claims; or
- protect users, employees, partners or other persons.
Data Security
VEBOSSO will implement reasonable technical and organisational safeguards appropriate to the nature of the information processed. These may include:
- access controls;
- authentication measures;
- encryption or secure transmission where appropriate;
- secure hosting;
- role-based access;
- monitoring;
- backups;
- contractual controls with service providers; and
- incident-response procedures.
No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, VEBOSSO cannot guarantee absolute security against every possible threat.
Data Retention
VEBOSSO may retain personal information for as long as reasonably necessary for:
- responding to your enquiries;
- operating the Platform;
- legal and regulatory compliance;
- fraud prevention;
- dispute resolution; and
- other legitimate purposes permitted by applicable law.
When information is no longer required, VEBOSSO may delete, anonymise or otherwise securely dispose of it, subject to applicable retention requirements.
Your Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- obtain information regarding processing;
- access personal information;
- request correction;
- request deletion or erasure where applicable;
- withdraw consent where processing is based on consent;
- raise a grievance; and
- exercise other rights available under applicable law.
Requests may be submitted to:
- Privacy Contact
- Admin@vebosso.com
VEBOSSO may require reasonable verification before acting upon a request. Withdrawal of consent may affect our ability to respond to you where the relevant information is necessary for that purpose.
Children’s Information
The Platform is intended primarily for adults. We do not knowingly solicit personal information directly from children.
Third-Party Websites
The Platform may contain links to venue websites, map providers, social media platforms or other third-party websites. VEBOSSO does not control the privacy practices of those third parties, which are governed by their own policies.
International Processing
Although VEBOSSO’s focus is Delhi NCR, certain technology providers may process information using infrastructure located outside India. Where applicable, VEBOSSO will take reasonable steps required under applicable law in relation to such processing or transfer.
Changes to this Privacy Policy
VEBOSSO may update this Privacy Policy periodically to reflect changes in applicable law, technology, the Platform, security practices or regulatory requirements.
The revised version will be published on the Platform with an updated “Last updated” date.
Contact and Grievance Redressal
For privacy questions, complaints or requests:
- Privacy Contact
- Mrs. Tripti Anand
- Admin@vebosso.com
For general grievances:
- Grievance Officer
- Mrs. Tripti Anand
- Admin@vebosso.com
- Address
- A-126/UGF, Tower-3, Greenwood Enclave, Kavi Nagar, Ghaziabad 201002, Uttar Pradesh
VEBOSSO will endeavour to address grievances within the timelines prescribed under applicable law.
Governing Framework
This Privacy Policy shall be interpreted in accordance with applicable Indian law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules or regulations made thereunder, as and when applicable or brought into force, together with other applicable privacy, information technology and consumer protection requirements.